Privacy Policy
Last updated: April 2026
1. Introduction
VRL Logistics Packers and Movers ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our relocation services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
2. Information We Collect
We collect information you voluntarily provide when you:
- Fill out a quote request form (name, phone, email, moving cities, move date)
- Contact us via phone, WhatsApp, or email
- Book a relocation service (address details, inventory information)
- Subscribe to service updates or notifications
We also automatically collect certain technical information including IP address, browser type, device information, and pages visited for analytics and security purposes.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your relocation service bookings
- Provide accurate moving quotations and estimates
- Send GPS tracking updates and delivery notifications
- Respond to customer service inquiries and support requests
- Improve our website, services, and customer experience
- Send promotional communications (with your consent)
- Comply with legal obligations and prevent fraud
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Trusted service partners involved in executing your move (transport operators, warehouse partners)
- Insurance providers if you opt for goods insurance coverage
- Legal authorities when required by law or court order
- Analytics providers (in anonymized, aggregated form only)
All third-party partners are contractually bound to maintain the confidentiality of your information.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for a set period).
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at info@vrllogisticspackers.in.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer booking records are typically retained for 7 years for accounting and legal compliance purposes.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised date. We encourage you to review this policy regularly.
10. Contact Us
For privacy-related questions, requests, or concerns, please contact:
VRL Logistics Packers and Movers — Privacy Officer
Email: info@vrllogisticspackers.in
Phone: +91-7028231333
Website: www.vrllogisticspackers.in